Support

App: Chatup: Chat & Call

Need help with Chatup? Email us and we will get back to you within 2 business days.

supportchat5732@gmail.com

Frequently asked questions

How do I sign in?

Open Chatup and tap Continue with Apple or Continue with Google. No phone number or password is needed, and account creation is instant.

How does translation work?

Open a chat and tap the translate button in the header. Messages you receive are then shown in your language automatically, right under the original text. You can turn it off the same way.

How do I join an open room?

Go to the Rooms tab, browse by category or search, then tap a room and press Join. You appear under a nickname, not your real name.

How do I make a call?

Open a chat and tap the phone or video icon in the top right. When the call ends, it is saved in the conversation with its duration, so you can see what you missed and call back from there.

Someone is bothering me. What can I do?

Open the chat or room, tap the menu in the top right, then choose Block or Report. Blocked people cannot message you or see your profile. Reports are reviewed and abusive accounts are removed.

How do I change the app language?

Go to the Profile tab and choose Language. Chatup is available in Korean, English, Spanish, French, German, Italian, Portuguese, Chinese and Japanese.

How do I delete my account?

Go to the Profile tab and choose Delete account. Your profile, chats and messages are removed. If you change your mind you can cancel within 30 days by signing in again.

Is Chatup free?

Yes. Every feature is free. There are no in-app purchases and no subscriptions.

Privacy

See our Privacy Policy for what we collect and why.